Shipping Policy
Everything you need to know about our delivery options and shipping fees
Payment & Delivery Options
Pay Before Delivery
- • Pay 100% upfront
- • Shipping fees apply
- • Delivery within 12-48 hours (Nairobi)
- • 1-3 business days (Outside Nairobi)
Pay Half & Self Pickup
- • Pay 50% upfront
- • Pay remaining 50% on pickup
- • NO shipping fees
- • Pickup from our showroom/warehouse
- • Available immediately during business hours
Pay Half & Delivery
- • Pay 50% upfront
- • Pay remaining 50% on delivery
- • Shipping fees apply
- • Delivery within 12-48 hours (Nairobi)
- • 1-3 business days (Outside Nairobi)
Delivery Areas & Shipping Fees
Nairobi Metropolitan Area
Shipping fees within metropolitan area:
All Electric & Gas Fireplaces
KES 1,500
Wood Burners & Accessories
KES 500
Media Wall Systems
N/A
Outside Metropolitan Area (Via Fargo Courier)
Shipping fees for areas outside Nairobi:
All Electric & Gas Fireplaces
KES 2,500
Wood Burners & Accessories
KES 1,000
Media Wall Systems
N/A
Delivery Timeline
Important Shipping Information
• Order Processing: Orders are processed within 24 hours of payment confirmation
• Delivery Confirmation: You'll receive SMS/email notifications with tracking information
• Delivery Attempts: Up to 3 delivery attempts will be made. After that, items may be returned to warehouse
• Inspection: Please inspect items upon delivery and report any damage within 24 hours
• Installation: Installation services can be scheduled separately (additional charges apply)
• Heavy Items: Large fireplaces may require special handling and additional delivery time
• Weather Delays: Delivery may be delayed due to weather conditions or unforeseen circumstances
Need Help with Shipping?
Contact our customer service team for shipping inquiries or special delivery arrangements:
Phone: +254 727 666 447
Email: info@cluefireplaces.com
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed